Fire Safety Customer Liaison Officer (up to Nov 2025)

Job No: IW4129
Location: Leichhardt

Inner West Council is an Inclusive Employer.

Inner West Council (IWC) is committed to Equal Employment, we welcome and encourage candidates from all backgrounds and experiences to apply.

IWC is dedicated to reflecting our community and strongly encourage Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, people of diverse sexualities and genders, Veterans, young people, and mature aged workers to apply.

This is one of the many reasons why IWC was the 2023 AR Bluett Award Winner and recognised as the most progressive council across NSW. We are also The Australian Business Awards Employer of Choice Winner for 2023

IWC are intent on respecting the rights and improving opportunities for people with disability. If you identify as a person with disability and require reasonable adjustments to support you in your application and throughout the recruitment process, please contact:

Reasonable Adjustment Assistance: 

*The above contacts are for reasonable adjustment assistance only. Click here for more information on reasonable adjustments

For any other enquiries, specific to this job advert and application, please contact the Hiring Manager. Details are listed under the Enquiries header below. 

 

About Inner West Council

Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.

The community is at the heart of IWC, and our values of IntegrityRespectInnovationCompassion and Collaboration are at the centre of everything that we do.

We offer flexible career life balance with hours that allow you to relax and recharge. We offer a variety of flexible work arrangement options (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great value gym membership from $16.60/week giving access to a vast network of gyms in Sydney.

About the role

The role provides support to Council’s Annual Fire Safety Statement program and the activities of the Fire Safety Team. It is customer focused, triaging requests and undertaking research for the Fire Safety Officers providing them with the relevant information to investigate complaints in a timely manner. The role also prepares the administration behind enforcement activities relating to fire safety.  In addition, the role will look to improve the customer experience, through process improvement and provide training on corporate systems.

As a member of a multidisciplinary team, you will ensure that an efficient and effective service is provided and that the outcomes, particularly in the area of Fire Safety are of a high standard, consistent with Council’s Community Strategic Plan deliverables.

Please read the Position Description to familiarise yourself with all the requirements and conditions of the role. 

Remuneration

$80,136.68 - $88,656.36 + 11.5% Superannuation

Some of the required skills, experience and qualifications 

  1. Extensive experience providing business administration support in a regulatory role
  2. Knowledge and skills in contemporary office management practices
  3. Excellent communication skills
  4. High level commitment to effective customer service

Enquiries

Michael Ryan, Senior Manager Health and Building on 9392 5597

Closing Date

Sunday 3 November 2024, 11:30PM


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How to Apply

We recommend you read the Position Description for the role to make sure your application addresses the requirements of the position. Council is an equal opportunity employer and welcomes all applicants. Please advise us within the application if you need support, reasonable adjustments to participate successfully in the recruitment process.

All new workers must be and remain fully vaccinated against COVID-19 prior to beginning their work or hold a valid medical contraindication.

Eligibility for employment/Pre employment Checks

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role).  Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit the Department of Home Affairs website.

 
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About Inner West Council

Inner West Council is among Sydney’s larger local government agencies looking after a vibrant community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable and diverse suburbs. As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in on our journey towards becoming the best council for our community. We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its values of integrity, respect, innovation, compassion and collaboration at the centre of everything we do. We are here to be of service to the community and make Inner West a great place to be. We expect commitment to these values from all employees in performing their respective roles.

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